In the event that you find yourself dissatisfied with the products, we extend the offer of a complete reimbursement or exchange within a 14-day window subsequent to your receipt of the products, on the condition that the products remain unused and undamaged. The expense of return shipping will be your responsibility.
For a return to be considered, the item must maintain an unaltered state matching the condition in which it was received. It should be unworn or unused, accompanied by all relevant tags, and contained within its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
To initiate a return, please reach out to us at contact@asahipaws.com. Kindly be aware that all returns must be directed to the following address: PawTale Pty Ltd, 39 Fox Road, Narre Warren North VIC 3804, Australia.
Upon acceptance of your return, we shall furnish you with a return shipping label and furnish you with comprehensive instructions regarding the manner and destination for sending your package. Please note that we cannot accept items returned to us without a prior return request.
For any further inquiries concerning returns, do not hesitate to contact us at contact@asahipaws.com.
Damages and issues
We kindly request that you thoroughly inspect your order upon its arrival and promptly notify us in the event of any defects, damages, or incorrect items. This will enable us to assess the matter and take appropriate actions to rectify the situation.
Exceptions / non-returnable items
Regrettably, there are certain items that fall under the category of non-returnable. These include custom products (such as special orders or personalized items) as well as pet grooming products (such as pet shampoo or pet conditioner or opened pet food).
Additionally, returns cannot be accommodated for hazardous materials, flammable liquids, or gases. Should you have any inquiries or uncertainties regarding the specific item, please do not hesitate and feel free to contact us.
Please kindly note that sale items and gift cards are also ineligible for returns, and we apologize for any inconvenience this may cause.
Exchanges
To expedite the process of obtaining the desired item, we recommend following these steps: initiate a return for the item you currently possess, and once the return is approved, proceed to make a separate purchase for the new item. By taking this approach, you can swiftly secure the item you desire.
Refunds
Upon receipt and examination of your return, we will promptly notify you regarding the approval status of your refund. If your refund is approved, it will be automatically processed through your original payment method within a span of 10 business days. Kindly note that the timeframe for your bank or credit card company to finalize and reflect the refund may vary.
In the event that more than 15 business days have elapsed since the approval of your return and you have not received your refund, we kindly request that you reach out to us at
contact@asahipaws.com for further assistance.
